# FAQ – Face it Home Decor® | Find answers to your questions

**FAQ** - Welcome to the Face It Home Decor FAQ. Here you’ll find answers to common questions about placing an order, UK delivery, returns, handmade products, and commission requests. Whether you’re choosing a gift or a new accent for your home, we hope these details help you shop with confidence.

**How do I place an order?**

Browse our collection, add your chosen items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

**Can I change or cancel my order?**

Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before your order is dispatched.

**Where do you ship to?**

We currently ship within the UK. Please check our shipping policy for more details.

**How long does delivery take?**

Standard delivery typically takes 2–3 working days. You'll receive a tracking number once your order has been dispatched.

**What is your returns policy?**

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

**How long do refunds take?**

Refunds are processed within 2-5 working days of receiving the returned item.

**Are your products made to order?**

Some of our items are made to order. Please check the individual product listing for details about the item you’re considering.

**Do you offer custom or commission work?**

Yes! Please visit our Services & Commissions page or get in touch to discuss your requirements and the piece you have in mind.

**How can I get in touch?**

You can reach us via our contact page or by emailing jane@faceithomedecor.co.uk. We aim to respond within 1–2 business days.

Still have a question that isn’t covered in this FAQ? Get in touch with us and let us know how we can help.⠋

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> Source: [Face it home decor®](https://faceithomedecor.co.uk/pages/faq)