Frequently Asked Questions

Orders

How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before your order is dispatched.

Shipping

Where do you ship to?
We currently ship within the UK. Please check our shipping policy for more details.

How long does delivery take?
Standard delivery typically takes 2–3 working days. You'll receive a tracking number once your order has been dispatched.

Returns & Refunds

What is your returns policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How long do refunds take?
Refunds are processed within 5–10 working days of receiving the returned item.

Products

Are your products made to order?
Some of our items are made to order. Please check the individual product listing for details.

Do you offer custom or commission work?
Yes! Please visit our Services & Commissions page or get in touch to discuss your requirements.

Contact

How can I get in touch?
You can reach us via our contact page or by emailing us directly. We aim to respond within 1–2 business days.